Card on File & Cancellation Policy

At Tree of Life Day Spa, we value both our clients' time and the time of our service providers. A valid credit or debit card is required to be kept on file when booking an appointment. Your card will not be charged at the time of booking; it is simply saved securely to your client file in accordance with our cancellation policy.

If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours' notice.

Appointments cancelled or rescheduled with less than 24 hours' notice, as well as no-shows, will be charged the full price of the scheduled service(s) to the card on file.

This policy helps us protect the time reserved specifically for you and compensate our service providers when an appointment cannot be filled on short notice.

If you believe your appointment was booked incorrectly due to a scheduling error or an issue with our booking software, please contact us directly before cancelling online. We will review the situation and, when appropriate, waive any applicable cancellation charges.

Late Arrivals

We kindly ask that you arrive 15 minutes early for your appointment so you have time to check in and your service can begin promptly at its scheduled time.

We provide a 15-minute grace period for late arrivals. If you arrive within 15 minutes of your scheduled appointment time, we will do our best to accommodate you; however, your treatment may need to be shortened in order to avoid delaying the clients scheduled after you. The full price of the originally scheduled service will still apply.

If you arrive more than 15 minutes after your scheduled appointment time, we will be unable to accommodate the appointment. Your appointment will be considered a late cancellation and the full price of the scheduled service(s) will be charged to the card on file.

If we are running behind schedule, your treatment time will not be shortened as a result. We value your time and will ensure that delays on our end do not reduce the duration of your scheduled service.

Payment Policy

We accept cash, credit cards, and debit cards. No deposit or advance payment is required to book an appointment; however, a valid credit or debit card must be kept on file.

Payment for services is due at the time of your appointment. Any additional services, upgrades, gratuity, or retail products purchased during your visit will be charged at checkout.

By booking an appointment with Tree of Life Day Spa, you acknowledge and agree to our cancellation, no-show, and late-arrival policies, including authorization to charge the card on file when applicable.

Refund Policy

We strive to provide exceptional service and products. All sales of services and retail products are final. If you are unsatisfied with a service, please let us know within 24 hours so we can address your concerns and find a suitable solution.

Health and Safety

Your health and safety are our top priority. Please inform us of any medical conditions, allergies, or recent surgeries when booking your appointment. If you are feeling unwell, we kindly ask you to reschedule your appointment to protect the well-being of our staff, other clients, and yourself.

Age Restriction Policy

For safety and comfort, clients must be at least 18 years old to receive most treatments. For anyone under 18, we require written consent from a parent or guardian, and certain treatments may be restricted.

Babies and Children

We are a woman-owned, family-run space, built on the backs of strong mothers and beautiful wild children. But here, within these walls, we hold a sanctuary for rest, release, and stillness. So as much as we love your little one, we kindly ask that all babes-in-arms, strollers, toddlers, and young children remain at home during your spa visit.

Gift Certificates

Gift certificates are available for purchase and make a wonderful gift. They are non-refundable and must be presented at the time of service. They may be redeemed for services, products, and retail at the front of our store, and may also be applied to gratuity.

Our gift certificates never expire, however, we have recently undergone a change in ownership. Gift certificate purchases made through Square before 2023 may not be accepted – we will give you information on how to obtain a refund for the gift certificate. Please contact us for details.

Gratuity

Gratuities are not included in the price of our services, but are greatly appreciated. If you enjoyed your service, a typical gratuity is 20% of the service price.

Privacy Policy

Your privacy is extremely important to us. All personal information collected during your visit will be kept confidential and used solely to provide the best possible service. We will never share client information with third parties.

Dress Code

For your comfort and to maintain a serene environment, we recommend wearing comfortable clothing. Robes will be provided for your convenience between treatments if you have more than one treatment booked per person.